Your visiting experience

What we ask when you visit the venue

When visiting the venue:

General behaviour: We hope that everyone enjoys their visit to our venue.  Please remember to respect other users of the building and be mindful of noise and chatter when in the auditorium or arena during performances. 

The Venue will not tolerate any aggression or abusive language to any members of our team, and the Duty Manager reserves the right to ask such customers to leave, and reserves the right to take future action or sanctions as appropriate.

Latecomers:  Once a performance has started latecomers will only be admitted to the auditorium at the discretion of the Duty Manager.

Age recommendations:  please note that if a performer has specified an age recommendation then we reserve the right to challenge and to refuse admission if this is not adhered to.

No-smoking:   Please note that The Lights is a non-smoking venue, including the use of e-cigarettes/vapes.

Dancing:  Dancing is permitted at the discretion of the visiting act and the Duty Manager.  For live music shows there may be people dancing in front of their seats. We would ask all people to be respectful of other ticket holders, and not to invade their space or impede their views.

Food and drink: Only food and drink purchased at the venue may be consumed in the venue.  No glasses or glass bottles are allowed in the auditorium, and the management reserve the right to confiscate these if they are found.

Mobile phones and filming:  Unless otherwise specified by the artist or Duty Manager prior to a show no photography or filming of events is permitted.  Please switch off all phones before a performance.

Bags and luggage: Please note that the venue does not have a cloakroom and there is no capacity for the storage of large bags/rucksacks/suitcases etc. They will not be permitted in the auditorium.

For more information about using the venue and our general terms please read the 'General Terms and Conditions' document attached to the right of this page.